Legal
Refund & Cancellation Policy
Events involve commitments made early and paid for in advance. This policy explains how we handle cancellations, postponements, and refunds.
Last updated: date to be confirmed
Retainers and deposits
A retainer reserves your date and takes it off our calendar for anyone else. Retainers are non-refundable unless stated otherwise in your signed agreement. Retainer percentage and schedule to be confirmed.
Cancellation by the client
- Notice of cancellation must be given in writing to rene@rilescart.com.
- Fees for work already performed and hours already logged are non-refundable.
- Amounts already paid to vendors on your behalf are governed by those vendors' own cancellation terms and are generally not recoverable through us.
- Sliding cancellation schedule by notice period to be confirmed.
Postponement
Where a date change is requested and we are available on the new date, we will apply amounts already paid to the rescheduled event wherever possible. Vendor availability and vendor rescheduling fees are outside our control. Repeated postponements may be treated as a cancellation.
Cancellation by us
In the rare event we must cancel for reasons within our control, we will refund fees paid for services not yet delivered and, where possible, help you transition to another planner.
Force majeure
Where an event cannot proceed because of severe weather, venue failure, public health orders, or similar circumstances beyond either party's control, we will prioritize rescheduling over refunding. Non-refundable retainers remain non-refundable.
Refund processing
Approved refunds are issued to the original payment method through Square. Processing time to be confirmed. Your invoice status in our records will be updated to reflect any refund.
Disputes and chargebacks
Please contact us before initiating a chargeback. Most billing questions are resolved quickly by email or phone.
Precedence
Your signed agreement controls where it differs from this page. This policy should be read together with our Terms & Conditions.
Contact
Billing and refund questions: rene@rilescart.com or (725) 301-3028. To settle an outstanding balance, visit our payment page.